Attachments of Community Plan Committee

Attachment 1

Performance Measures for each Group and Activity

GROWING OUR CITY

PROPOSED NON-FINANCIAL INFORMATION FOR THE ANNUAL PLAN 2017-2018

Note: Proposed changes are highlighted in yellow

LEISURE AND WELLBEING

The Community Services Group continues to undergo significant change as it responds to the changing needs of our communities as well as Council priorities. Most notably Community Development efforts are now more integrated across the entire Group and increasingly more community services are being run out of Community Hubs, including core council services such as libraries, recreation and other services. The Group is also increasingly exploring opportunities for externally funded contracts that are aligned to Council’s vision and priorities, e.g. Healthy Families which is currently reported with the Aquatics and Recreation Activity.

As a result of these changes the current Activity structure is less relevant and less transparent to members of the public. Making meaningful comparisons of income and expenditure trends between accounting periods is difficult. The Group proposes to combine the current Libraries, Museums, Aquatics and Recreation, and Community Safety and Connections Activities into one new Activity – Integrated Community Services. Below this consolidated Activity the Group proposes to report at a more detailed level the relevant financial (net cost) and non-financial information, i.e. report separately on Museums, Pools, Recreation Programmes, remaining stand-alone Libraries, Community Hubs, City Safety, Community Funding, significant contracts like Healthy Families etc. This change will be made when the Annual Plan 2017-2018 is published in July 2017.

LIBRARIES

WHAT WE DO

We provide a collective resource that is greater than any individual or family could afford or accommodate.

WHY WE DO IT

Providing library services enables all citizens to access information, knowledge and learning opportunities that support and strengthen individuals and the community.

HOW WE MEASURE THE SUCCESS OF OUR SERVICES

MEASURE	ACHIEVED 2012-13	ACHIEVED 2013-14	ACHIEVED 2014-15	ACHIEVED 2015-16	TARGET 2016-17	TARGET 2017-18
Percentage of residents who have used library services during the year (measured by independent survey)	82%	79%	79%	81%	≥ 80% of those expressing an opinion	≥ 80% of those expressing an opinion
Residents’ satisfaction with library services (measured by independent survey)	99%	100%	98%	98%	≥ 97% of those expressing an opinion	≥ 97% of those expressing an opinion
Number of physical visits per year (measured by management reports)	1,088,636	1,088,902	1,020,996	1,204,830	Over 1,000,000	1,200,000
Number of visits via the internet per year (measured by management reports)	312,531 Libraries Online visits 77,542 pay sessions on Connect	301,037 Libraries Online visits 71,994 pay sessions on Connect	526,689 Libraries Online visits 107,285 pay sessions on Connect	579,543 Libraries Online visits 162,182 pay sessions on Connect	500,000 Libraries Online visits 95,000 pay sessions on Connect	600,000 Libraries Online visits 110,000 sessions on Connect
Library stock turnover (measured by New Zealand Public Library Statistics) Note: a number greater than or equal to the national mean shows that our library stock turnover is at least equal to or better than is achieved nationally	6.0 (national mean 3.50 average annual circulation per item)	5.66 (national mean 3.50 average annual circulation per item)	5.18 (national mean 3.50 average annual circulation per item)	5.17 (national mean 3.51 average annual circulation per item)	≥ national mean	≥ national mean

Note: Survey percentages exclude those who responded ‘Don’t know’. Percentages have been rounded.

PROJECTS PLANNED: LIBRARIES

PROSPECTIVE INCOME STATEMENT FOR THE YEAR ENDING 30 JUNE: LIBRARIES

MUSEUMS

WHAT WE DO

We operate two museums, which are open to the public at no charge other than for special exhibitions:

§ the Dowse Art Museum collects and displays fine art as well as decorative and applied arts, and is a conduit for community engagement and participation in the creative arts, underpinned by innovative exhibitions, education and associated community programmes, and

§ Petone Settlers Museum specialises in showcasing the social history of the early Maori and European settlement of the lower Hutt Valley and Petone area.

WHY WE DO IT

By providing museums we enable people to access freely arts and cultural facilities that enrich, inspire and offer a range of lifelong learning opportunities. The museums act as a focal point for the community, enhance cultural life and diversity, and promote civic pride and community values.

HOW WE MEASURE THE SUCCESS OF OUR SERVICES

MEASURE

ACHIEVED 2012-13

ACHIEVED 2013-14

ACHIEVED 2014-15

ACHIEVED 2015-16

TARGET 2016-17

TARGET 2017-18

Number of museum visits per year (measured by management reports)

217,152

205,874

216,447

226,946

(Dowse: 218,847,

Petone Settlers: 8,099)

≥ 200,000

≥ 215,000

Residents’ satisfaction with the:

· Dowse Art Museum

· Petone Settlers Museum

(measured by independent survey)

95%

96%

95%

97%

95%

98%

95%

97%

≥ 93% of those expressing an opinion

Public education programmes delivered that meet the needs and expectations of community and school groups (measured by

management reports and participant evaluation forms)

9,100 participants

100% satisfaction

12,075 participants

100% satisfaction

11,535 participants

100% satisfaction

11,168 participants

100% satisfaction

Public education programmes delivered to 11,000 participants

≥ 90% satisfaction

Public education programmes delivered to 6,600 participants

≥ 90% satisfaction

(Reflects 40% reduction in Ministry of Education target)

Note: Survey percentages exclude those who responded ‘Don’t know’. Percentages have been rounded.

PROJECTS PLANNED: MUSEUMS

PROSPECTIVE INCOME STATEMENT FOR THE YEAR ENDED 30 JUNE: MUSEUMS

AQUATICS AND RECREATION

WHAT WE DO

We provide six swimming pools, nine community halls, an indoor sports stadium and two community gyms in Lower Hutt, and offer quality and accessible tuition in fundamental movement skills, ensuring all children are capable of participating in an active lifestyle. Our recreational programmes and events are community based and designed to remove barriers to participation and encourage residents to engage in a range of recreational activities.

WHY WE DO IT

People’s lives are positively affected by participation in recreation, sport and fitness, and providing these high-quality services at a low user cost makes them available to the whole community. International evidence shows that participants in sport and recreation are on average more productive in employment and enjoy better health outcomes.

HOW WE MEASURE THE SUCCESS OF OUR SERVICES

MEASURE	ACHIEVED 2012-13	ACHIEVED 2013-14	ACHIEVED 2014-15	ACHIEVED 2015-16	TARGET 2016-17	TARGET 2017-18
Residents’ satisfaction with pools (measured by independent survey)	95%	96%	96%	97%	≥ 93% of those expressing an opinion	≥ 93% of those expressing an opinion
Residents’ use of pools (measured by independent survey)	70%	69%	71%	72%	≥ 65%	≥ 65%
POOLSAFE accreditation for swimming pool operation, including quality standards for health and safety, water quality, supervision, pool building and operation, signage and other standards (measured by external audit)	Accreditation maintained	Accreditation maintained	Accreditation maintained	Accreditation maintained	Accreditation maintained	Accreditation maintained
Cost per visit to Council of aquatic services provided (measured by management reports)	$3.67	$3.71	$3.75	$3.72	$4.66	$4.73
User satisfaction with ‘Leisure Active’ programmes and events (measured by independent survey)	97%	98%	97%	96%	≥ 92% of those expressing an opinion	≥ 92% of those expressing an opinion
Residents’ use of ‘Leisure Active’ programmes and events (measured by independent survey)	49%	44%	33%	32%	≥ 30%	≥ 30%

Note: Survey percentages exclude those who responded ‘Don’t know’. Percentages have been rounded.

PROJECTS PLANNED: AQUATICS AND RECREATION

PROSPECTIVE INCOME STATEMENT FOR THE YEAR ENDING 30 JUNE: AQUATICS AND RECREATION

PARKS AND RESERVES

WHAT WE DO

We provide and maintain active and passive recreational facilities in Lower Hutt for public enjoyment and wellbeing. With access largely free of charge, our recreation areas are both natural and developed. Most of our work is targeted at maintaining developed areas and retaining bush land in its natural state. ‘Parks and Reserves’ also includes Council cemeteries.

WHY WE DO IT

In providing and maintaining parks, reserves, sports grounds, street gardens and street trees, we help to create a pleasant environment in which people can live, work and play. Providing and maintaining these areas at high quality and low user cost makes them available to the whole community.

HOW WE MEASURE THE SUCCESS OF OUR SERVICES

MEASURE	ACHIEVED 2012-13	ACHIEVED 2013-14	ACHIEVED 2014-15	ACHIEVED 2015-16	TARGET 2016-17	TARGET 2017-18
Residents’ satisfaction with:	99%	98%	97%	96%		≥ 95% of those expressing an opinion
• sports grounds	99%	98%	97%	96%	≥ 95% of those expressing an opinion	≥ 95% of those expressing an opinion
• parks, reserves and gardens	96%	97%	96%	96%	≥ 95% of those expressing an opinion	≥ 95% of those expressing an opinion
• cemeteries (measured by independent survey)	98%	96%	97%	94%	≥ 90% of those expressing an opinion	≥ 90% of those expressing an opinion
Sports fields meet the standard agreed with sports codes (measured by audits and complaints received)	95%	95%	95%	95%	≥ 95%	≥ 95%
Area of parks and reserves per 1000 of population Note: Figure now excludes Greater Wellington Regional Council parks and reserves	54 hectares	54 hectares	26.8 hectares	27.1 hectares	≥ 24.9 hectares	≥ 25 hectares
Percentage of households that have used or visited parks, reserves or gardens in the previous 12 months (measured by independent survey)	90%	92%	90%	92%	≥ 89%	≥ 89%
Maintain a high standard of maintenance and development of playgrounds, parks, reserves, gardens and cemeteries (measured by audits)	90%	90%	89%	95%	95% of contract and asset management plan requirements met	95% of contract and asset management plan requirements met

Note: Survey percentages exclude those who responded ‘Don’t know’. Percentages have been rounded.

PROJECTS PLANNED: PARKS AND RESERVES

PROSPECTIVE INCOME STATEMENT FOR THE YEAR ENDING 30 JUNE: PARKS AND RESERVES

COMMUNITY SAFETY AND CONNECTIONS

WHAT WE DO

We have funding relationships with government agencies to provide safety initiatives. We also support our community through providing grants to community organisations and groups.

WHY WE DO IT

We’ve always been committed to responding appropriately to safety issues affecting our community. Our support helps community groups to achieve their goals where they can’t do it themselves because of a lack of resources.

HOW WE MEASURE THE SUCCESS OF OUR SERVICES

MEASURE

ACHIEVED 2012-13

ACHIEVED 2013-14

ACHIEVED 2014-15

ACHIEVED 2015-16

TARGET 2016-17

TARGET 2017-18

Residents’ perceptions of Hutt City in terms of their sense of safety:

• in their local neighbourhood during the day

• in their local neighbourhood after dark

• in the Lower Hutt city centre during the day

• in the Lower Hutt city centre after dark

(measured by independent survey)

87% overall

(98% during

the day, 84% after dark – local neighbourhood; 98% during the day, 67% after dark – city centre)

85% overall

(96% during

the day, 84% after dark – local neighbourhood; 97% during the day, 62% after dark – city centre)

85% overall

(96% during

the day, 81% after dark – local neighbourhood; 98% during the day, 66% after dark – city centre)

84.5% overall

(96% during the day, 82% after dark – local neighbourhood; 97% during the day, 63% after dark – city centre)

≥ 81% overall of those

expressing an opinion

≥ 81% overall of those

expressing an opinion

Community organisations’ satisfaction with the availability and quality of our funding service (measured

by survey of community organisations)

94%

Too few organisations responded to the survey to be able to make a statistically sound judgment on levels of satisfaction

93.3%

A total of 15 responses were received. Quality of funding process overall – 13 very satisfied, 1 fairly satisfied and 1 not very satisfied

96.88%

A total of 31 responses were received. Quality of funding process overall – 22 very satisfied, 9 fairly satisfied and 1 not very satisfied

≥ 90% of those expressing an opinion

Note: Survey percentages exclude those who responded ‘Don’t know’. Percentages have been rounded.

PROJECTS PLANNED: COMMUNITY SAFETY AND CONNECTIONS

PROSPECTIVE INCOME STATEMENT FOR THE YEAR ENDING 30 JUNE: COMMUNITY SAFETY AND CONNECTIONS

COMMUNITY FACILITIES DEVELOPMENT

WHAT WE DO

Hutt City Council has a Long Term Integrated Facilities Plan which provides a clear guide for Council and community decision-making regarding the future development of community facilities. The Community Facilities Trust (a Council Controlled Organisation established in August 2012) will play an integral role in assisting Council to implement this plan.

WHY WE DO IT

After a stocktake and review of the community facilities in Lower Hutt, Council consulted with the community around the future provisioning of public infrastructure in Lower Hutt. The resulting Integrated Community Facilities Plan endorsed the concept of hubbing and identified the CFT as the prime delivery agent for new community facilities. The key to the hub concept is integration. A community hub gathers in one convenient place the community services that together provide an environment where social, educational, recreational and cultural activities can occur, enhancing connections and relationships among people in the area as a result.

HOW WE MEASURE THE SUCCESS OF OUR SERVICES

MEASURE	ACHIEVED 2012-13	ACHIEVED 2013-14	ACHIEVED 2014-15	ACHIEVED 2015-16	TARGET 2016-17	TARGET 2017-18
Walter Nash Centre (measured by management reports)	New measure for 2014-15	New measure for 2014-15	100% fundraising 2014-15 – not achieved Progress towards project completion 2015-16 achieved	Delivered within budget and timeframe to specification 2015-16 - achieved	User satisfaction with Walter Nash Centre facilities 2016-17 ≥ 90% Number of visits per year 2016-17 ≥ 250,000 Three or more significant events held 2016-17	User satisfaction with Walter Nash Centre facilities 2017-18 ≥ 90% Number of visits per year 2017-18 ≥ 450,000 Three or more significant events held 2017-18
Fraser Park Sportsville (measured by management reports)	New measure for 2014-15	New measure for 2014-15	Stage 1 development completed 2014-15 – achieved Detailed design for Stage 2 completed 2014-15 – not achieved (30% completed) Fundraising strategy for Stage 2 implemented 2014-15 – not achieved	Stage 2 building work underway 2015-16 - not achieved – fundraising delays	User satisfaction with stage 1 Fraser Park facilities 2016-17 ≥ 90% Stage 2 building work underway 2016-17	User satisfaction with stage 1 Fraser Park facilities 2017-2018 ≥ 90% Stage 2 development completed 2017-18
Community Hubs (measured by management reports)	New measure for 2014-15	New measure for 2014-15	Next community hub development identified 2014-15 – achieved Community consultation completed 2014-15 – achieved Detailed design completed 2014-15 – not achieved	Stokes Valley Community Hub building work underway 2015-16 – not achieved – building plans finalised	Stokes Valley Community Hub building work progressing towards completion 2016-17	Stokes Valley Community Hub open by October 2017 User satisfaction with Stokes Valley Community Hub facilities 2017-18 ≥ 90%
Walter Mildenhall Park Redevelopment (measured by management reports)	New measure for 2015-16	New measure for 2015-16	New measure for 2015-16	Building work underway 2015-16 - achieved	Building work progressing towards completion 2016-17	Development completed and handed over to tenant 2017-18
Community Facilities Trust: · Operating and capital expenditure within budget · 100% of Council accountability requirements met (measured by management reports)	New measure for 2014-15	New measure for 2014-15	Achieved Achieved	Achieved Achieved	Operating and capital expenditure within budget 100% of Council accountability requirements met	Operating and capital expenditure within budget 100% of Council accountability requirements met

Note: Survey percentages exclude those who responded ‘Don’t know’. Percentages have been rounded.

PROJECTS PLANNED: COMMUNITY FACILITIES DEVELOPMENT

PROSPECTIVE INCOME STATEMENT FOR THE YEAR ENDING 30 JUNE: COMMUNITY FACILITIES DEVELOPMENT

REGULATORY SERVICES

WHAT WE DO

This activity includes:

· inspections of business and food premises, certifications, and liquor licensing bylaw compliance

· pollution and trade waste control

· monitoring beaches to promote and protect public health and safety

· monitoring and controlling noise and hazardous substances

· animal control services; and

· parking enforcement.

WHY WE DO IT

The primary focus for this activity is to promote community safety and wellbeing, and minimise risk to members of the public. The second focus is aimed at providing a safe, convenient and enjoyable city environment, ensuring the city is a pleasant place for residents and visitors alike.

HOW WE MEASURE THE SUCCESS OF OUR SERVICES

MEASURE

ACHIEVED 2012-13

ACHIEVED 2013-14

ACHIEVED 2014-15

ACHIEVED 2015-16

TARGET 2016-17

TARGET 2017-18

Residents’ satisfaction with:

• animal services

• enforcement of parking restrictions

• environmental health services

(measured by independent or customer surveys)

87%

69%

100%

82%

83%

90%

87%

78%

100%

82%

78%

100%

≥ 82% of those expressing an opinion

≥ 65% of those expressing an opinion

≥ 75% of those expressing an opinion

≥ 82% of those expressing an opinion

≥ 75% of those expressing an opinion

Dog pound open 300 days per year (measured by management reports)

100%

Dog complaints are responded to:

• within 30 minutes for dog attacks

• within 24 hours for other complaints (measured by monthly management reports)

96%

97%

100%

91%

99%

98%

96%

98%

≥ 95%

Food premises registered or licensed:

• within 30 days of application (for premises operating under the Food Hygiene Regulations 1974)

• within three months (for premises with a Food Control Plan operating under the Food Act 2014)

(measured by computer database records)

100%

99%

95%

100%

98%

100%

≥ 90% registered or licensed within 30 days of application

≥ 90% registered or licensed within three months of application

≥ 90% registered or licensed within 30 days of application

≥ 90% registered or licensed within three months of application

Noise complaints responded to within 45 minutes (measured by management reports)

97%

92%

93%

91%

≥ 85% noise complaints responded to within 45 minutes

Note: Survey percentages exclude those who responded ‘Don’t know’. Percentages have been rounded.

PROJECTS PLANNED: REGULATORY SERVICES

PROSPECTIVE INCOME STATEMENT FOR THE YEAR ENDING 30 JUNE: REGULATORY SERVICES

EMERGENCY MANAGEMENT

WHAT WE DO

Hutt City Council is joined with all the city and district councils in the region to form a Civil Defence and Emergency Management (CDEM) Group under the CDEM Act of 2002. From 1 July 2012 all emergency management staff and resources have been pooled together with the expectation of improved effectiveness from increased scale and coordination, as well as efficiencies from the centralised provision of services such as training and public education.

This team:

§ leads the preparation and review of the Wellington Region CDEM Group Plan and associated plans

§ educates people about the risks they face and how to prepare for emergency events

§ maintains the Wellington Region CDEM Group’s Emergency Operation Centres so they can be quickly activated to manage an emergency event, and

§ works with central government, emergency services, welfare groups, lifeline utilities and a wide range of interested and affected organisations on emergency management issues.

Local capability has been retained to enable an effective local response to emergencies, and to continue to develop, implement and monitor city-wide emergency management plans, and promote community preparedness for emergencies.

We also manage rural fire under the Forest and Rural Fires Act 1975 and the Forest and Rural Fires Regulations 2005. The Council maintains:

§ a fire plan for the district

§ a fully operational Volunteer Rural Fire Force

§ a Rural Fire Permit database and permitting process, and

§ relationships with other councils and the National Rural Fire Authority to develop regional mitigation strategies, response protocols, and to promote community awareness.

WHY WE DO IT

The Wellington region is exposed to a wide range of natural and man-made hazards, including earthquake, flooding, landslide, tsunami, storm, biological, chemical and terrorism threats. However, there is a great deal that we can do to reduce the impact of these hazards on our community. Our approach to emergency management and rural fire is based on the principles of reduction of risk, readiness, response and recovery.

HOW WE MEASURE THE SUCCESS OF OUR SERVICES

MEASURE	ACHIEVED 2012-13	ACHIEVED 2013-14	ACHIEVED 2014-15	ACHIEVED 2015-16	TARGET 2016-17	TARGET 2017-18
Percentage of households that are prepared for a civil defence emergency (measured by independent survey)	78%	83%	82%	81%	≥ 60% of those expressing an opinion	≥ 75% of those expressing an opinion
Time to activate Emergency Operations Centres (EOC) (measured by management reports)	New measure for 2014-15	New measure for 2014-15	Achieved	Achieved	EOC activated within one hour of any incident or notification of a likely threat	EOC activated within one hour of any incident or notification of a likely threat
Community Response Plans are developed, maintained, and agreed (measured by management reports)	New measure for 2014-15	New measure for 2014-15	Covering 40% of the geographical area	Covering 75% of the geographical area	Covering 90% of the geographical area	Covering 100% of the geographical area

Note: Survey percentages exclude those who responded ‘Don’t know’. Percentages have been rounded.

PROJECTS PLANNED: EMERGENCY MANAGEMENT

PROSPECTIVE INCOME STATEMENT FOR THE YEAR ENDING 30 JUNE: EMERGENCY MANAGEMENT

FUNDING IMPACT STATEMENT FOR THE YEAR ENDING 30 JUNE: LEISURE AND WELLBEING

GROWTH, DEVELOPMENT AND SUSTAINABILITY

LOCAL URBAN ENVIRONMENT

WHAT WE DO

We work to develop an urban environment that will enhance the city’s image, attracting people, businesses and investment, and meet our community’s needs and aspirations, while recognising the important role of our heritage and features.

We:

§ advocate for good long term spatial and urban form solutions through expert design advice

§ preserve and protect our heritage buildings, reflecting and enhancing our distinctive character and identity

§ implement environmental policies and plans for Hutt City’s sustainable development, including environmental education and promotion, and

§ run an annual waste minimisation programme to promote the concept of ‘reduce, reuse, recycle’ to businesses and residents.

WHY WE DO IT

We recognise that our urban design and infrastructure must support our changing business and community environment. We manage and develop Lower Hutt’s public spaces and preserve our heritage buildings because this benefits both businesses and our community. It contributes to our point of difference from other cities, supporting local cultures and enhancing how we identify ourselves. We manage our waste (through promoting recycling and waste reduction) to maintain our community’s health and quality of life.

HOW WE MEASURE THE SUCCESS OF OUR SERVICES

MEASURE	ACHIEVED 2012-13	ACHIEVED 2013-14	ACHIEVED 2014-15	ACHIEVED 2015-16	TARGET 2016-17	TARGET 2017-18
Making Places projects (measured by management reports)	New measure for 2015-16	New measure for 2015-16	New measure for 2015-16	Administration Building new annex structure complete by 2016 - achieved Administration Building new annex curtain wall system installed by 2016 - achieved	New events centre structure complete by 2017 New halls and atrium services complete by 2017	Events Centre including new halls and atrium open for business early 2018
Residents feel a sense of pride in the way the city looks and feels (measured by independent survey)	87%	87%	86%	82%	≥ previous results	≥ previous results
Residents’ satisfaction with: · litter control · recycling (measured by independent survey)	89% 97%	89% 93%	90% 93%	88% 89%	≥ 86% of those expressing an opinion ≥ 86% of those expressing an opinion	≥ 86% of those expressing an opinion ≥ 86% of those expressing an opinion
Percentage of households that have used the recycling service in the previous 12 months (measured by independent survey)	93%	85%	90%	84%	≥ 86% of households	≥ 86% of households
Tonnes of recycling per annum (measured by management reports)	7,853	7,778	7,584	7,357	Increasing	Increasing

Note: Survey percentages exclude those who responded ‘Don’t know’. Percentages have been rounded.

PROJECTS PLANNED: LOCAL URBAN ENVIRONMENT

PROSPECTIVE INCOME STATEMENT FOR THE YEAR ENDING 30 JUNE: LOCAL URBAN ENVIRONMENT

ECONOMIC DEVELOPMENT

WHAT WE DO

We take a lead role in encouraging Lower Hutt’s growth through:

§ creating a business-friendly environment

§ facilitating the expansion and creation of local businesses and employment

§ increasing tourism and events in Lower Hutt, and

§ contributing to regional growth through regional economic development.

WHY WE DO IT

We know that individual businesses generally lack incentives to explore opportunities that benefit Lower Hutt as a whole, as well as themselves. By supporting the business sector and promoting Lower Hutt as a business location and vibrant city, we generate benefits for local enterprises and our residents.

HOW WE MEASURE THE SUCCESS OF OUR SERVICES

MEASURE

ACHIEVED 2012-13

ACHIEVED 2013-14

ACHIEVED 2014-15

ACHIEVED 2015-16

TARGET 2016-17

TARGET 2017-18

Urban Growth Strategy measures:

• population growth (to achieve population of 110,000 by 2032)

• number of new homes (to achieve 6000 new homes by 2032)

(measured by management reports)

New measure for 2015-16

0.3% achieved prior to 2015-16

232 new homes

≥ 0.6% per annum

≥ 250 per annum first five years and approx 300 per annum for remaining years

≥ 0.6% per annum

≥ 250 per annum first five years and approx 300 per annum for remaining years

Lower Hutt’s economic performance according to the annual Hutt City Economic Profile report, which includes measures such as:

· number of businesses

· number of full-time equivalents (FTEs) in the workforce

· Gross Domestic Product (GDP)

· GDP per capita

· High value sectors as percentage of all sectors (by GDP)

Improvement on previous year

(Measured by Infometrics. GDP measured by Business and Economic Research Limited)

-1.0%

-0.7%

1.4%

3.3%

0.4%

-0.8%

1.0%

0.8%

- 0.7%

1.3%

1.0%

0.6%

1.7%

0.2%

1.6%

Figure not avail

0.9%

Improvement in relative ranking with other cities measured

Note: Survey percentages exclude those who responded ‘Don’t know’. Percentages have been rounded.

PROJECTS PLANNED: ECONOMIC DEVELOPMENT

PROSPECTIVE INCOME STATEMENT FOR THE YEAR ENDING 30 JUNE: ECONOMIC DEVELOPMENT

ENVIRONMENTAL CONSENTS

WHAT WE DO

This activity includes:

· providing resource management and building consents and inspections, and

· regular monitoring to ensure compliance with legislative requirements, the District Plan, resource and building consent conditions and bylaw requirements.

WHY WE DO IT

This activity is fundamental to achieving a clean, healthy, attractive and sustainable environment. It’s also a legal requirement for Hutt City Council.

HOW WE MEASURE THE SUCCESS OF OUR SERVICES

MEASURE	ACHIEVED 2012-13	ACHIEVED 2013-14	ACHIEVED 2014-15	ACHIEVED 2015-16	TARGET 2016-17	TARGET 2017-18
Land Information Memoranda (LIMs) processed to comply with statutory requirements (measured by management reports)	100% processed within nine working days	98% processed within nine working days	100% processed within nine working days	100% processed within nine working days	≥ 95% processed within nine working days	≥ 95% processed within nine working days
Building consent/project information and resource consents processed to comply with the Building Code, Resource Management Act 1991 (RMA) and District Plan requirements (measured by computer database records)	99% of building consents and 96% of non-notified land use consents processed within 18 working days	85% of building consents and 99% of non-notified land use consents processed within 18 working days	87% of building consents and 97% of non-notified land use consents processed within 18 working days	91% of building consents and 90% of non-notified land use consents processed within 18 working days	≥ 80% of building and non-notified land use consents processed within 18 working days	≥ 80% of building and non-notified land use consents processed within 18 working days
Resource consents are monitored within five working days of being notified that development is commencing or within six months of the consent being granted, whichever is the sooner (measured by computer database records)	99% of resource consents monitored within five working days 100% of resource consents monitored within six months of the consent being granted	100% of resource consents monitored within five working days 100% of resource consents monitored within six months of the consent being granted	100% of resource consents monitored within five working days 100% of resource consents monitored within six months of the consent being granted	100% of resource consents monitored within five working days 100% of resource consents monitored within six months of the consent being granted	≥ 90% of resource consents monitored within these timeframes	≥ 90% of resource consents monitored within these timeframes
Requests for service referred to RMA monitoring and enforcement team responded to within required timeframes (measured by management and computer database reports)	100% acknowledged within 24 hours	100% acknowledged within 24 hours	97% acknowledged within 24 hours	99% acknowledged within 24 hours	100% acknowledged within 24 hours	100% acknowledged within 24 hours
Building consents for fireplaces processed in a timely manner (measured by computer database records)	100% processed within five working days	93% processed within five working days	96% processed within five working days	99% processed within five working days	100% processed within five working days	100% processed within five working days
Building consents for solar panels processed in a timely manner (measured by computer database records)	100% processed within five working days	100% processed within five working days	100% processed within five working days	100% processed within five working days	100% processed within five working days	100% processed within five working days
Code compliance certificates issued within 20 working days to comply with statutory requirements in the Building Act 2004 (measured by computer database records)	100% issued within 20 working days 100% issued within 18 working days	99% issued within 20 working days 95% issued within 18 working days	100% issued within 20 working days 99% issued within 18 working days	100% issued within 20 working days 96% issued within 18 working days	100% issued within 20 working days	100% issued within 20 working days

PROJECTS PLANNED: ENVIRONMENTAL CONSENTS

PROSPECTIVE INCOME STATEMENT FOR THE YEAR ENDING 30 JUNE: ENVIRONMENTAL CONSENTS

ENVIRONMENTAL POLICY

WHAT WE DO

This activity focuses on developing, reviewing, implementing and monitoring the District Plan.

WHY WE DO IT

This activity is fundamental to achieving a clean, healthy, attractive and sustainable environment. It’s also a legal requirement for Hutt City Council.

HOW WE MEASURE THE SUCCESS OF OUR SERVICES

MEASURE	ACHIEVED 2012-13	ACHIEVED 2013-14	ACHIEVED 2014-15	ACHIEVED 2015-16	TARGET 2015-16	TARGET 2016-17
Percentage of Plan Changes and Notices of Requirement processed within statutory timeframes (measured by Section 32 reports)	New measure for 2015-16	New measure for 2015-16	New measure for 2015-16	100% processed within statutory timeframes	100% processed within statutory timeframes	100% processed within statutory timeframes

PROJECTS PLANNED: ENVIRONMENTAL POLICY

PROSPECTIVE INCOME STATEMENT FOR THE YEAR ENDING 30 JUNE: ENVIRONMENTAL POLICY

CITY PROMOTIONS

WHAT WE DO

We promote Lower Hutt through a series of channels, including:

· managing Lower Hutt’s i-SITE Visitor Information Centre

· providing quality online and digital experiences to our customers, and

· managing an integrated year-round events calendar.

WHY WE DO IT

Attracting and providing services for visitors to the city is necessary for the city’s economic development. Major events make the city a more vibrant and interesting place, and attract visitors from outside the city.

HOW WE MEASURE THE SUCCESS OF OUR SERVICES

MEASURE	ACHIEVED 2012-13	ACHIEVED 2013-14	ACHIEVED 2014-15	ACHIEVED 2015-16	TARGET 2016-17	TARGET 2017-18
Residents’ satisfaction with the i-SITE Visitor Information Centre (measured by independent survey)	98%	98%	96%	97%	≥ 95% of those expressing an opinion	≥ 95% of those expressing an opinion
Major events in Lower Hutt (measured by management reports)	New measure for 2015-16	New measure for 2015-16	New measure for 2015-16	104,000 attendees	100,000 people attending events supported by the major event fund	100,000 people attending events supported by the major event fund
Minor events in Lower Hutt (measured by management reports)	New measure for 2015-16	New measure for 2015-16	New measure for 2015-16	32 events supported	25 diverse events supported through the minor event fund	25 diverse events supported through the minor event fund

Note: Survey percentages exclude those who responded ‘Don’t know’.

PROJECTS PLANNED: CITY PROMOTIONS

PROSPECTIVE INCOME STATEMENT FOR THE YEAR ENDING 30 JUNE: CITY PROMOTIONS

FUNDING IMPACT STATEMENT FOR THE YEAR ENDING 30 JUNE: GROWTH AND DEVELOPMENT

INFRASTRUCTURE

ROADING AND TRAFFIC

WHAT WE DO

Our Roading and Traffic activity includes:

§ the professional and technical work involved in managing the city’s roading network, and

§ the improvement and day-to-day operation and maintenance of footpaths, road pavement/reconstruction/upgrades, traffic signals, signs, street lighting, parking services, graffiti eradication, bridge maintenance and various road safety activities.

We support this work through policy development, forward planning, road safety coordination and various quality and safety management systems.

WHY WE DO IT

Having the road corridor in public ownership ensures that all our residents have appropriate access to property and freedom of travel throughout Lower Hutt. We provide sealed roads, footpaths and streetlights so that motor vehicles, bicycles and pedestrians can travel efficiently and safely.

HOW WE MEASURE THE SUCCESS OF OUR SERVICES

MEASURE	ACHIEVED 2012-13	ACHIEVED 2013-14	ACHIEVED 2014-15	ACHIEVED 2015-16	TARGET 2016-17	TARGET 2017-18
Residents’ satisfaction with: · street lighting · roads and gutters being free of litter · city free of graffiti · traffic control · footpaths · roads · parking in and around Lower Hutt (measured by independent survey)	91% 89% 89% 90% 86% 86% 81%	90% 89% 88% 89% 81% 83% 83%	89% 90% 92% 88% 85% 87% 85%	90% 88% 91% 89% 80% 84% 84%	Better than our historical average or the average of our peer councils, whichever is the higher, for each of these measures	Better than our historical average or the average of our peer councils, whichever is the higher, for each of these measures
‘Road Condition Index’, which measures the condition of the road surface (measured by data from the Road Asset and Maintenance Management system) Note: A lower number indicates an improved rating. Effectively half of the city is surveyed each year, consequently the results from alternate years should be referred to for comparison.	1.2	1.5	1.2	1.7	Hold or improve rating	Hold or improve rating
‘Quality of Ride’ measured by the percentage of the road network with roughness less than 150 NAASRA (National Association of Australian State Roading Authorities) counts (measured by data from the Road Asset and Maintenance Management system) Note: A higher percentage indicates an improved rating. Effectively half of the city is surveyed each year, consequently the results from alternate years should be referred to for comparison.	79.6%	79.5%	79.5%	79.05%	Hold or improve rating	Hold or improve rating
Accident trend – the change from the previous financial year in the number of fatalities and serious injury crashes on the local road network, expressed as a number (measured by NZTA – see graph)	146	116	126	135 Note: This measure covers the natural year, not the financial year	Contribute to a reducing trend over 10 years	Contribute to a reducing trend over 10 years
Response to service requests – percentage of customer service requests relating to roads and footpaths which are responded to within the timeframe specified in the Long Term Plan (measured by management reports)	91.04%	93.76%	94.83%	92.08%	< 94%	< 94%
Percentage of sealed local road network that is resurfaced (measured as the resurfacing programme length achieved annually)	New measure for 2015-16	New measure for 2015-16	New measure for 2015-16	5.3%	8% is the long term target, however significant year to year variance is expected	8% is the long term target, however significant year to year variance is expected
Percentage of footpaths that fall within the service standard for foot path condition (measured by data from the Road Asset and Maintenance Management system)	New measure for 2015-16	New measure for 2015-16	New measure for 2015-16	97.9%	< 98%	< 98%

Note: Survey percentages exclude those who responded ‘Don’t know’. Percentages have been rounded.

PROJECTS PLANNED: ROADING AND TRAFFIC

PROSPECTIVE INCOME STATEMENT FOR THE YEAR ENDING 30 JUNE: ROADING AND TRAFFIC

FUNDING IMPACT STATEMENT FOR THE YEAR ENDING 30 JUNE: ROADING AND TRAFFIC

WATER SUPPLY

WHAT WE DO

We provide a sustainable and high-quality water supply to our community for domestic and commercial use. We buy bulk water from Greater Wellington Regional Council (GWRC), then distribute it to the community through our water supply network. We regularly monitor the water quality and plan for the city’s future water supply, including any maintenance and upgrades needed to maintain the required service.

WHY WE DO IT

In supplying high-quality, affordable water, we contribute to:

· our community’s health

· community safety (through the water supply system’s fire-fighting capability), and

· industrial and residential development.

HOW WE MEASURE THE SUCCESS OF OUR SERVICES

MEASURE	ACHIEVED 2012-13	ACHIEVED 2013-14	ACHIEVED 2014-15	ACHIEVED 2015-16	TARGET 2016-17	TARGET 2017-18
Residents’ satisfaction with the city water supply (measured by independent survey)	98%	96%	95%	94%	≥ 95% of those expressing an opinion	≥ 95% of those expressing an opinion
Compliance with the Drinking Water Standards for NZ 2005 (revised 2008) (Part 4 bacterial compliance) (measured by contract reports)	Achieved full compliance	Achieved full compliance	Achieved full compliance	Achieved full compliance	Full compliance	Full compliance
Number of complaints about drinking water: · clarity · taste · odour · pressure or flow · continuity of supply · responsiveness to complaints per 1000 connections (measured by contract reports)	New measure for 2015-16	New measure for 2015-16	New measure for 2015-16	10.17	≤ 140 per 1000 connections	≤ 140 per 1000 connections
Median response time for: · attendance for urgent callouts · resolution of urgent callouts · attendance for non-urgent callouts · resolution of non-urgent callouts (measured by contract reports)	New measure for 2015-16	New measure for 2015-16	New measure for 2015-16	43 minutes 2.82 hours 24.37 hours 26.48 hours	≤ 60 minutes ≤ Four hours ≤ 36 hours ≤ 15 days	≤ 60 minutes ≤ Four hours ≤ 36 hours ≤ 15 days
Average drinking water consumption per resident per day (measured by contract reports)	New measure for 2015-16	New measure for 2015-16	New measure for 2015-16	355 litres per day	345 litres per day	345 litres per day
Percentage of real water loss from networked reticulation system (measured by management reports) Note: The real water loss measurement is the percentage of water that is lost through leakage on the mains, leakage and overflow at reservoirs and leakage on service connections up to the property boundaries	New measure for 2015-16	New measure for 2015-16	New measure for 2015-16	22.5%	≤ 18%	≤ 18%
Maintenance of water supply quality gradings from Ministry of Health for the water supply (measured by Ministry of Health) Note: The ‘b’ grading indicates the community’s preference for a non-chlorinated water supply. B is the best grading a non-chlorinated water supply can achieve, however Wellington Water Ltd (on behalf of HCC) has implemented a quality management plan across the city’s water supply network that is significantly over and above the minimum drinking water standards	Achieved a ‘b’ grading	Achieved a ‘b’ grading	Achieved a ‘b’ grading	Achieved a ‘b’ grading	Achieve a ‘b’ grading from the Ministry of Health for the city water supply	Achieve a ‘b’ grading from the Ministry of Health for the city water supply
Provide a reliable water supply service (measured by contract reports)	Achieved 2.7	Achieved 1.9	Achieved 2.2	Achieved 2.46	Fewer than four unplanned supply cuts per 1000 connections	Fewer than four unplanned supply cuts per 1000 connections

Note: Survey percentages exclude those who responded ‘Don’t know’. Percentages have been rounded. We work to meet these measures through Wellington Water Limited.

PROJECTS PLANNED: WATER SUPPLY

PROSPECTIVE INCOME STATEMENT FOR THE YEAR ENDING 30 JUNE: WATER SUPPLY

FUNDING IMPACT STATEMENT: WATER SUPPLY

WASTEWATER

WHAT WE DO

We provide a pipe network that takes household and commercial effluent to the Seaview Wastewater Treatment Plant, which treats it to public health and environmental standards. Opened in November 2001, the resource consents under which the treatment plant now operates ensure that all relevant standards are adhered to, and that full compliance with the Resource Management Act 1991 is achieved. The plant’s operation has led to a significant improvement in the environment. We regularly undertake maintenance and upgrades to maintain the required service levels.

WHY WE DO IT

By collecting, treating and disposing of wastewater, we provide a service to residents and businesses that supports development in the city and protects the physical environment and our community’s health.

HOW WE MEASURE THE SUCCESS OF OUR SERVICES

MEASURE	ACHIEVED 2012-13	ACHIEVED 2013-14	ACHIEVED 2014-15	ACHIEVED 2015-16	TARGET 2016-17	TARGET 2017-18
Residents’ satisfaction with the city wastewater service (measured by independent survey)	99%	96%	97%	98%	≥ 95% of those expressing an opinion	≥ 95% of those expressing an opinion
Provide a reliable wastewater service (measured by contract reports)	0.74 incidents	0.68 incidents	0.63 incidents	0.71 incidents	Fewer than 1.2 wastewater incidents reported per kilometre of wastewater reticulation pipeline	Fewer than 1.2 wastewater incidents reported per kilometre of wastewater reticulation pipeline
Respond promptly to wastewater disruptions (measured by contract reports)	97.7%	98.8%	99.5%	99.6%	≥ 97% of requests responded to within one hour of notification	≥ 97% of requests responded to within one hour of notification
The number of dry weather wastewater overflows from the Council’s wastewater system (measured by contract reports)	New measure for 2015-16	New measure for 2015-16	New measure for 2015-16	5	0 per 1000 connections	0 per 1000 connections
Number of complaints received about: · wastewater odour · wastewater system faults · wastewater system blockages · responsiveness to wastewater system issues per 1000 connections (measured by contract reports)	New measure for 2015-16	New measure for 2015-16	New measure for 2015-16	13.47	≤ 30 per 1000 connections	≤ 30 per 1000 connections
Median response time for: · attendance time for wastewater overflows · resolution time for wastewater overflows (measured by contract reports)	New measure for 2015-16	New measure for 2015-16	New measure for 2015-16	34 minutes 1.53 hours	≤ 60 minutes ≤ Six hours	≤ 60 minutes ≤ Six hours
Compliance with resource consents for discharges from wastewater system: · number of abatement notices · number of infringement notices · number of enforcement orders · number of convictions (measured by contract reports)	New measure for 2015-16	New measure for 2015-16	New measure for 2015-16	No enforcement action Target was previously described as 0 breaches of resource consents for discharges from wastewater system	No enforcement action	No enforcement action

Note: Survey percentages exclude those who responded ‘Don’t know’. Percentages have been rounded. We work to meet these measures through Wellington Water Limited.

PROJECTS PLANNED: WASTEWATER

PROSPECTIVE INCOME STATEMENT FOR THE YEAR ENDING 30 JUNE: WASTEWATER

FUNDING IMPACT STATEMENT FOR THE YEAR ENDING 30 JUNE: WASTEWATER

STORMWATER

WHAT WE DO

We provide a stormwater drainage pipe network to manage the surface water run-off from urban catchments, providing flood protection and control. Our objective is to achieve the best possible balance between the level of protection and the cost to our community. This includes maintaining and upgrading assets to maintain the required service levels.

WHY WE DO IT

Most of the development in Lower Hutt is concentrated on flat valley plains with the potential for flooding. We need to control stormwater to protect our community’s health and safety and minimise property damage. A comprehensive stormwater system is the most efficient way to do this.

HOW WE MEASURE THE SUCCESS OF OUR SERVICES

MEASURE	ACHIEVED 2012-13	ACHIEVED 2013-14	ACHIEVED 2014-15	ACHIEVED 2015-16	TARGET 2016-17	TARGET 2017-18
Residents’ satisfaction with the city stormwater service (measured by independent survey)	87%	84%	87%	83%	≥ 80% of those expressing an opinion	≥ 80% of those expressing an opinion
Provide a reliable stormwater service (measured by contract reports)	Achieved 0.09 incidents	Achieved 0.09 incidents	Achieved 0.12 incidents	Achieved 0.04 incidents	Fewer than 0.5 stormwater incidents reported per kilometre of stormwater pipeline	Fewer than 0.5 stormwater incidents reported per kilometre of stormwater pipeline
Achieve water quality at main recreational beaches (measured by contract reports)	89%	83%	89%	91% Measure amended to read: Percentage of days during the bathing season (1 Nov to 31 Mar) that monitored beaches are suitable for recreational use Measure amended again in 2016 to reflect bathing season runs from 1 Dec to 31 Mar	90% of sampling days when water quality meets Ministry for the Environment guidelines Measure amended to read: Percentage of days during the bathing season (1 Dec to 31 Mar) that monitored beaches are suitable for recreational use	90% of days during the bathing season (1 Dec to 31 Mar) that monitored beaches are suitable for recreational use
Number of flooding events (measured by contract reports)	New measure for 2015-16	New measure for 2015-16	New measure for 2015-16	0	0 flooding events	0 flooding events
Number of habitable floors (compliant with District Plan) flooded (measured by contract reports)	New measure for 2015-16	New measure for 2015-16	New measure for 2015-16	0	0 out of 1000 connections per flooding event	0 out of 1000 connections per flooding event
Number of complaints about stormwater system performance (measured by contract reports)	New measure for 2015-16	New measure for 2015-16	New measure for 2015-16	1.59	≤ 30 per 1000 connections	≤ 30 per 1000 connections
Median response time to attend a flooding event (measured by contract reports)	New measure for 2015-16	New measure for 2015-16	New measure for 2015-16	42 minutes	≤ 60 minutes	≤ 60 minutes
Compliance with resource consents for discharges from stormwater system: · number of abatement notices · number of infringement notices · number of enforcement orders · number of convictions (measured by contract reports)	New measure for 2015-16	New measure for 2015-16	New measure for 2015-16	No enforcement action Target was previously described as 0 breaches of resource consents for discharges from stormwater system	No enforcement action	No enforcement action
Flood protection and control works: the major flood protection and control works that are maintained, repaired and renewed to the key standards defined in the local authority’s relevant planning documents (measured by contract reports)	New measure for 2015-16	New measure for 2015-16	New measure for 2015-16	Programme completed	Completion of programme as recorded and reported on by GWRC	Completion of programme as recorded and reported on by GWRC

Note: Survey percentages exclude those who responded ‘Don’t know’. Percentages have been rounded. We work to meet these measures through Wellington Water Limited.

PROJECTS PLANNED: STORMWATER

PROSPECTIVE INCOME STATEMENT FOR THE YEAR ENDING 30 JUNE: STORMWATER

FUNDING IMPACT STATEMENT FOR THE YEAR ENDING 30 JUNE: STORMWATER

SOLID WASTE

WHAT WE DO

We manage contracts for the collection of the city’s refuse and recycling, and own and operate a landfill at which people and businesses can dispose of residual waste.

WHY WE DO IT

Solid waste management is necessary for the health and quality of life of the community, the local economy and the environment.

HOW WE MEASURE THE SUCCESS OF OUR SERVICES

MEASURE

ACHIEVED 2012-13

ACHIEVED 2013-14

ACHIEVED 2014-15

ACHIEVED 2015-16

TARGET 2016-17

TARGET 2017-18

Residents’ satisfaction with:

· rubbish collection

· Refuse disposal

(measured by independent survey)

95%

81%

93%

83%

96%

82%

94%

88%

≥ 93% of those expressing an opinion

≥ 91% of those expressing an opinion

≥ 93% of those expressing an opinion

≥ 91% of those expressing an opinion

No resource consent-related infringement notices received from GWRC (measured by compliance reports)

100% compliance

Note: Survey percentages exclude those who responded ‘Don’t know’. Percentages have been rounded.

PROJECTS PLANNED: SOLID WASTE

PROSPECTIVE INCOME STATEMENT FOR THE YEAR ENDING 30 JUNE: SOLID WASTE

FUNDING IMPACT STATEMENT FOR THE YEAR ENDING 30 JUNE: SOLID WASTE

ORGANISATION

ELECTED MEMBERS

WHAT WE DO

Elected members of Hutt City Council have an important role in the community. They:

· provide a governance role for the city

· set Council’s strategic direction, including determining the activities we undertake (within legal parameters), and

· monitor our performance on behalf of the city’s residents and ratepayers.

Our governance structure includes community boards, which provide local input into our decision-making.

WHY WE DO IT

The Elected Members activity ensures sound governance and robust decision-making within Lower Hutt.

HOW WE MEASURE THE SUCCESS OF OUR SERVICES

MEASURE	ACHIEVED 2012-13	ACHIEVED 2013-14	ACHIEVED 2014-15	ACHIEVED 2015-16	TARGET 2016-17	TARGET 2017-18
Residents’ satisfaction with the Mayor’s and councillors’ performance (measured by independent survey)	97%	95%	96%	96%	≥ 90% of those expressing an opinion	≥ 90% of those expressing an opinion
Residents’ satisfaction with the way we spend their rates (measured by independent survey)	86%	89%	86%	89%	≥ 83% of those expressing an opinion	≥ 83% of those expressing an opinion
Residents’ satisfaction with our public consultation (measured by independent survey)	91%	86%	90%	88%	Improvement on previous year	Improvement on previous year

Note: Survey percentages exclude those who responded ‘Don’t know’

PROSPECTIVE INCOME STATEMENT FOR THE YEAR ENDING 30 JUNE: ELECTED MEMBERS

ADVICE AND SUPPORT

WHAT WE DO

This activity comprises the processes that support our decision-making, such as strategic planning, policy development and monitoring and reporting.

WHY WE DO IT

Professional advice and support are necessary to help us and community boards to make informed decisions on behalf of our community.

HOW WE MEASURE THE SUCCESS OF OUR SERVICES

MEASURE	ACHIEVED 2012-13	ACHIEVED 2013-14	ACHIEVED 2014-15	ACHIEVED 2015-16	TARGET 2016-17	TARGET 2017-18
Councillors are satisfied or more than satisfied with the formal advice they receive from officers (measured by internal survey)	Insufficient evidence to assess	91%	91%	93%	≥ 80% of those expressing an opinion	≥ 80% of those expressing an opinion
Councillors are satisfied or more than satisfied with responses to requests for help from officers (measured by internal survey)	Insufficient evidence to assess	82%	91%	86%	≥ 80% of those expressing an opinion	≥ 80% of those expressing an opinion
Community board members are satisfied or more than satisfied with the formal advice they receive from officers (measured by internal survey)	95%	95%	84%	82%	≥ 80% of those expressing an opinion	≥ 80% of those expressing an opinion
Community board members are satisfied or more than satisfied with responses to requests for help from officers (measured by internal survey)	95%	97%	85%	82%	≥ 80% of those expressing an opinion	≥ 80% of those expressing an opinion

Note: Survey percentages exclude those who responded ‘Don’t know’.

PROSPECTIVE INCOME STATEMENT FOR THE YEAR ENDING 30 JUNE: ADVICE AND SUPPORT

SUPPORT SERVICES

WHAT WE DO

Support Services incorporates the organisation-wide support functions that help us to provide our other activities efficiently and effectively.

WHY WE DO IT

The Support Services activity supports all our activities by providing business, legal and support services and tools.

HOW WE MEASURE THE SUCCESS OF OUR SERVICES

MEASURE	ACHIEVED 2012-13	ACHIEVED 2013-14	ACHIEVED 2014-15	ACHIEVED 2015-16	TARGET 2016-17	TARGET 2017-18
Staff turnover (measured by management reports)	9.42%	8.73%	13.66%	6.64%	Less than 12%	Less than 12%
Legal and policy requirements (measured by management reports)	No significant instances of non- compliance	No significant instances of non- compliance	One significant instance of non-compliance	One significant instance of non-compliance	No significant instances of non- compliance	No significant instances of non- compliance
Work-related accidents (measured by management reports)	Four	Two	Three	Nil	No more than four resulting in time off work	No more than four resulting in time off work

PROJECTS PLANNED: SUPPORT SERVICES

PROSPECTIVE INCOME STATEMENT FOR THE YEAR ENDING 30 JUNE: SUPPORT SERVICES

FUNDING IMPACT STATEMENT FOR THE YEAR ENDING 30 JUNE: ORGANISATION

FUNDING IMPACT STATEMENT FOR THE YEAR ENDING 30 JUNE: WHOLE OF COUNCIL

Proposed Fees and Charges for 2017/2018 (see separate document)

Definitions

Contact Details

	2016/2017	2017/2018
Dog
Entire Dog		$135.00
Neutered		$100.00
All dogs not registered by 3 August		$185.00
Classified “Dangerous”		$150.00
Classified “Dangerous” and not registered by 3 August		$225.00
Responsible Dog Owner (RDO) status